Warranty Policy

1. Overview

At Eugène, we design our luggage with a focus on durability, precision, and refined craftsmanship. Each suitcase is created to accompany you on journeys around the world with reliability and style.

All Eugène suitcases are covered by a 12-month limited warranty from the date of purchase.

2. Warranty Coverage

The Eugène warranty covers manufacturing defects in materials and workmanship under normal use during the warranty period.

If a defect covered by the warranty occurs, Eugène may, at its discretion:

• Repair the product

• Replace the defective component

• Replace the product with the same or a comparable model

Covered components may include wheels, telescopic handles, TSA locks, structural frame defects, and other manufacturing faults.

3. What Is Not Covered

The warranty does not cover damage caused by airline handling, normal wear and tear, misuse, or accidents.

Examples of non-covered damage include:

• Scratches, dents, or scuffs from regular travel

• Cosmetic wear that does not affect functionality

• Damage caused by improper use or storage

• Unauthorized repairs or modifications

• Damage to the contents inside the suitcase

Aluminum luggage may naturally develop marks, scratches, or dents over time. These are considered normal signs of travel and are not manufacturing defects.

4. Airline Damage

Damage caused during airline transport should be reported directly to the airline immediately after your flight and before leaving the airport baggage claim area.

Airlines typically require a Property Irregularity Report (PIR) to process luggage damage claims.

5. Warranty Claim Process

To submit a warranty claim, please contact our support team and provide the following information:

• Full name

• Order number or proof of purchase

• Description of the issue

• Photos or videos showing the defect

Our team will review your request and guide you through the next steps.

6. Repair or Replacement

If a warranty claim is approved, Eugène may repair or replace the defective product or component.

Replacement products may be the same model or a comparable alternative if the original product is no longer available. In certain cases, customers may be responsible for shipping costs depending on their location.

7. Proof of Purchase

A valid proof of purchase from eugenevoyage.com or an authorized retailer is required for all warranty claims.

8. Contact

For warranty questions or claims, please contact our customer support team.

Email: contact@eugenevoyage.com
Phone: +45 42 36 49 45

Customer support hours: Monday – Friday, 09:00 – 18:00 CET