Contact

Need Help? We're Here for You.

Our team is available to assist you Monday through Friday, from 10:00 AM to 1:00 PM (PST).

Have a question about your order?
Reach out to us anytime at contact@eugene.com — we aim to respond as quickly as possible.

Order Processing & Fulfillment

All orders are processed within 1–2 business days, including those with expedited shipping. Once your order is packed and ready, you’ll receive a confirmation email with tracking details.

Please note: During high-volume periods—such as launches, restocks, promotional events, and U.S. holidays—fulfillment may take up to 3–4 business days.